Return Policy

Our promise

If you’re not satisfied with your Jeune Jolie purchase for any reason, you can return it within 30 days of delivery for a refund.

How to start a return

1. Email us at info@jeunejoliecosmetics.com within 30 days of delivery, with your order number and the reason for your return.
2. We’ll reply with return instructions and the return address.
3. Send the product back to us. Once we receive it, we’ll process your refund.

Refunds

Approved refunds go back to your original payment method. Once we receive and check your return, please allow 5–10 business days for the refund to show up in your account.

We’ll email you when your refund has been issued.

Return shipping

Please send returns to the address we give you by email. Return shipping costs are the customer’s responsibility, except when the item was damaged, defective, or sent by mistake.

Damaged, defective, or incorrect items

If your order arrives damaged, or you received the wrong item, email us at info@jeunejoliecosmetics.com within 7 days of delivery with your order number and a photo. We’ll send a replacement or refund at no cost to you.

Exchanges

The quickest way to swap an item is to return the original for a refund and place a new order for the one you want.

Late or missing refunds

If it’s been more than 10 business days since we confirmed your return, check with your bank or card company first, as processing times vary. If you still don’t see it, email us and we’ll look into it.